Frequently Asked Questions

Browse our shop, select your jewellery, choose your size and finish, then add it to your cart. Proceed to checkout, enter your address, and pay securely. You'll receive an order confirmation email immediately.

We accept UPI, Credit/Debit Cards, Net Banking, Wallets (PhonePe, Paytm, GPay), and Cash on Delivery (COD) for orders below ₹10,000.

Absolutely. All payments are processed through Razorpay and Cashfree, which use industry-standard SSL encryption. We never store your card details on our servers.

Orders can be cancelled within 2 hours of placement. After dispatch, cancellations are not possible — however, you can initiate a return within 30 days of delivery.

Standard delivery takes 5–7 business days across India. Express delivery (3–5 days) is available at an additional charge. You'll receive a tracking link once your order is shipped.

Yes! Orders above ₹999 qualify for free standard shipping. Orders below ₹999 have a flat shipping fee of ₹99.

Currently we ship Pan-India only. International shipping is coming soon — stay tuned for updates!

Once your order is shipped, you'll receive an SMS and email with your courier details. You can also visit our Track Order page and enter your order number and email.

We offer a 30-day easy return policy. If you're not fully satisfied with your purchase, contact us within 30 days of delivery and we'll arrange a pickup and full refund.

Email us at info@kirixo.com or WhatsApp us with your order number and reason for return. We'll process your request within 24 hours and arrange a free pickup.

Refunds are processed within 5–7 business days after we receive the returned item. The amount is credited to your original payment method.

Yes, exchanges are welcome within 30 days. Simply initiate a return and place a new order for the item you want, or contact us to arrange a direct exchange.

All our jewellery undergoes rigorous quality checks, ensuring authenticity and the finest craftsmanship. Each piece comes with our 6 month polishing guarantee.

Rose Gold is plated with a copper-gold alloy giving it a warm pinkish hue. Standard Gold has a yellow gold finish. Both are equally durable and beautiful — it's a matter of personal preference!

Store in the provided pouch, away from moisture and chemicals. Wipe gently with a soft cloth after wearing. Avoid contact with perfumes, water, and harsh cleaners. Take advantage of our 6 month polishing guarantee — bring it in for a complimentary polish anytime within 6 months of purchase!

Yes! We offer custom engraving and made-to-order designs. Contact us on WhatsApp or email with your requirements and our design team will get back to you.

You need an account to checkout. Creating one is quick and free — it lets you track orders, manage addresses, and save items to your wishlist.

Click "Forgot Password" on the login page and enter your email. We'll send you a reset link within a few minutes.

Click the heart icon on any product to save it to your wishlist. You can view all saved items in your account under Wishlist.